From the first call to the confirmed appointment: discover how Dentivoz.ai transforms every interaction into an exceptional experience for your patients
Every interaction is designed to be smooth, efficient, and patient-centered
A patient dials your dental clinic's number from any device. It could be a new patient looking for information, an existing patient wanting to schedule, or someone with an urgent inquiry.
Our AI responds with a warm and professional voice, greeting the patient and asking how it can help. The system automatically detects the patient's language and adapts in real time.
Personalized Greeting
"Good morning, thank you for calling [Your Clinic Name]. I'm the virtual assistant. How can I help you today?"
Language Detection
Identifies and responds in Spanish, Portuguese, English, and 12+ more languages
Dentivoz.ai asks for the patient's name and verifies if they are a new or existing patient in your system. For existing patients, it accesses their basic history to personalize the conversation.
Existing Patient
Access to appointment history and preferences
New Patient
Collection of basic information
The AI actively listens to the reason for the patient's call. It could be to schedule an appointment, inquire about prices, ask about a procedure, or report an emergency. The system understands the context and responds appropriately.
Schedule Appointment
New appointment or checkup
Pricing Inquiry
Cost information
General Information
Hours and services
Emergency
Urgent care
Dentivoz.ai connects directly with your clinic's calendar to verify availability in real time. It shows available options to the patient and considers their schedule preferences.
"I have availability on Tuesday the 15th at 10:00 AM, or Wednesday the 16th at 3:00 PM. Which works better for you?"
Once the patient chooses a time, Dentivoz.ai confirms all the details: date, time, appointment type, and assigned dentist. The system immediately records the appointment in your calendar.
Appointment Scheduled
Tuesday, January 15, 10:00 AM
With Dr. Garcia
Limpieza dental general
Estimated Duration
45 minutos
Dentivoz.ai provides relevant information about the appointment: preparation instructions, what documents to bring, cancellation policies, and how to get to the clinic. All personalized according to the type of procedure.
Pre-Appointment Instructions
Procedure-specific recommendations
Required Documents
ID, medical insurance, forms
Location and Parking
Address and directions
Immediately after the call, the patient receives an automatic confirmation via SMS and email with all appointment details, a link to add to their calendar, and options to reschedule or cancel if needed.
Confirmation Email
Your appointment is confirmed
📅 Tuesday, January 15, 2024
🕐 10:00 AM - 10:45 AM
👨⚕️ Dr. Garcia
📍 Smile Dental Clinic
SMS Confirmation
Appointment confirmed: 01/15 10:00 AM with Dr. Garcia. Add to calendar: [link]
In the days leading up to the appointment, Dentivoz.ai sends automatic reminders via SMS and email. Patients can confirm their attendance with a simple click, or reschedule if something comes up.
7 days before
Initial reminder
24 hours before
Reminder with confirmation
2 hours before
Final reminder
The patient arrives at your clinic on time and well prepared thanks to all the information provided. Your reception staff has all the appointment details in the system, ready to offer an exceptional experience.
Patient informed and prepared
Staff ready to assist
Seamless experience from start to finish
✨ Result: A satisfied patient who will likely recommend your clinic and return for future appointments
Dentivoz.ai is prepared to handle any situation that arises
Severe pain or dental trauma
Automatic Protocol:
Changes in patient's schedule
Simplified Process:
Questions about services and prices
Information Provided:
Language other than Spanish
Multilingual Support:
Supported languages: Spanish, Portuguese, English, French, Italian, German, Chinese, Japanese, Korean, Arabic, and more
When human intervention is required
Transfer Situations:
Live chat inquiries
Chat Experience:
The chat widget easily integrates into your website and maintains the same level of service as phone calls
Advanced technology that continuously learns and improves to offer the best service
Understands context, intentions, and nuances of human language. Interprets complex questions and responds naturally and conversationally.
The system learns from each interaction to constantly improve. It adapts to your clinic's unique patterns and your patients' preferences.
Full compliance with medical data privacy regulations. End-to-end encryption and secure storage of all information.
Every call and chat is automatically transcribed and analyzed to extract valuable insights. Identifies patterns, trends, and opportunities for improvement in your service.
Detailed Transcriptions
Complete text of each conversation with timestamps
Sentiment Analysis
Detects patient satisfaction, frustration, or urgency
Automatic Categorization
Organizes calls by type, urgency, and outcome
Monitor the impact of Dentivoz.ai on your clinic with clear and actionable metrics
Response Rate
Of all incoming calls
Response Time
Average patient wait time
Conversion Rate
Calls that result in appointments
Satisfaction
Average patient rating
Time saved per week
Reception staff
Reduction in missed calls
Compared to traditional method
Increase in scheduled appointments
Monthly average
Reduction in no-shows
Thanks to reminders
Patients who recommend
Net Promoter Score
Patient retention
Annual improvement
Schedule a personalized demo and discover how Dentivoz.ai can transform every interaction with your patients
